Shipping & Returns
Last updated: September 28, 2026.
Where we ship from
Orders are dispatched from Fujian, China. Some items may be prepared or dispatched from different fulfilment locations, so dispatch time can vary by product. When an item has a material handling delay, we will contact you using the contact details supplied with the order.
Shipping cost
- Orders of $80 or more ship free.
- Orders below $80 carry a fixed $8.90 shipping charge.
- Any different shipping option or charge will be shown before payment is completed.
Delivery estimates
International delivery estimates depend on the destination, carrier, customs processing and the product’s handling time. Available methods and estimates are shown at checkout. These estimates are not guaranteed delivery dates.
Where tracking is available, tracking information will be sent after dispatch. Contact us if tracking has not updated for a prolonged period and we will open a carrier enquiry.
Customs, duties and taxes
Import duties, VAT, sales tax and customs handling fees are determined by the destination country and are normally the buyer’s responsibility unless checkout states otherwise. We do not under-declare parcel values or mark commercial goods as gifts.
Returns
Ready-made products may be returned within 14 days of delivery when they are unused, undamaged and returned in their original packaging with all included accessories. Contact us before returning anything so we can confirm the return address and requirements.
Unless the item is damaged or incorrect, return shipping is paid by the buyer. We recommend a tracked service because we cannot refund a return parcel that is lost in transit.
Special-order, made-to-order, personalised or clearance items may not be eligible for a change-of-mind return. This will be stated on the product page where applicable.
Damaged, incorrect or missing items
Contact us within 48 hours of delivery if an item arrives damaged, is incorrect or is missing from the parcel. Include the order number and clear photographs of the parcel, packaging and product. We will review the evidence and arrange a replacement, repair or refund where appropriate.
Lost or delayed parcels
If tracking has not updated for 30 days, or delivery is shown as completed but you have not received the parcel, contact us. We will work with the carrier and, where the parcel cannot be located, discuss a replacement or refund.
Contact us
WhatsApp: +86 158 8096 1991